Return Policy

100% Satisfaction Guaranteed

We stand behind everything we sell. If you are not satisfied with your POW! Baking Goodies or POW! Superfoods purchase, you can return it for a replacement or refund within 30 days for non-food purchases. Sorry, there in no refund on POW! Superfoods.

If your item has a manufacturing defect in its materials or workmanship, you can return it within 30 days. POW's guarantee doesn’t cover ordinary wear and tear or damage caused by improper use.

Returning Items

You can return your purchases by mail. Proof of purchase is required.

  • Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary.

Mailing your Return

  • Include required proof of purchase: store receipt, eReceipt, gift receipt, or shipping invoice.
  • No proof of purchase? We can help locate proof of purchase. Include a note with the following information:
    • Name
    • Address
    • Phone number
    • Email address
    • Date of purchase
    • Location of purchase
    • Purchase Price
    • Reason for the return
  • We may be able to locate proof of purchase for online or phone purchases when all the above information is provided.

Returning a gift?

  • Include proof of purchase or information required above.
  • Original purchaser will be refunded when gift recipient refund is not clearly requested and complete gift recipient information not included:
    • Name of gift recipient to be refunded
    • Gift recipient member number (if applicable)
    • Gift recipient address
    • Gift recipient phone number
    • Gift recipient email address
  • All gifts refunded to gift recipient will be issued a check to the address and recipient name provided.

Mail your return

After your return is in progress, you will be given an address to ship it back to. Ship your package with a carrier that can provide tracking and insurance.

  • If we have any questions we will contact the purchaser or gift recipient listed by phone or email.
  • POW! is not responsible for packages lost or damaged in transit.
  • If merchandise is returned that does not meet conditions of the 100% Satisfaction Guarantee, the return will be declined and the merchandise will be returned to you.
  • All sales are final on food purchases.
  • If your item has a manufacturing defect in materials or workmanship, you can return it within 30 days. 
  • Used items must be cleaned prior to return. If you send merchandise that is not cleaned to the POW! Returns Department, your return may be denied and merchandise returned to you.

Refunds

  • All online and phone orders will be refunded to the original payment type.
  • All gifts refunded to gift recipient will be issued a check to the address and recipient name provided.

Sorry, we do not refund shipping charges unless item returned is determined to be defective after inspection.